Privacy Policy

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Last updated: July 2025

Macrano Pty Ltd (“Macrano”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and store personal information, and how you can access and correct the information we hold about you.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and where applicable, we also comply with the European Union General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Information We Collect

We may collect personal information including:

• Contact details (e.g. name, email, phone, address)
• Business details (company name, role, service enquiries)
• Financial and transactional information (for billing and projects)
• Website usage data (IP address, device type, browser, pages visited)
• Any information you provide to us directly (e.g. forms, meetings, surveys)

We will only collect sensitive information where required by law or with your explicit consent.

2. How We Collect Information

We may collect information when you:

• Contact us through our website, email, or phone
• Engage our services
• Subscribe to our updates
• Participate in surveys, meetings, or events
• Visit and use our website (via cookies and analytics)

We may also use publicly available sources where relevant to our services.

3. How We Use Information

We use personal information to:

• Provide and manage services
• Respond to enquiries
• Prepare proposals and reports
• Improve our services and website
• Meet legal, regulatory, and contractual obligations

4. Disclosure of Information

We may share information with:

• Our professional advisers (accountants, lawyers, consultants)
• Service providers and contractors supporting our business
• Regulatory authorities if legally required
• Business partners or affiliates, with your consent

We do not sell personal information.

5. Data Storage & Security

We store personal information securely in both electronic and physical formats and take reasonable steps to protect it. However, no method of transmission or storage is 100% secure.

6. Overseas Disclosure

Some service providers may be located outside Australia. We will take reasonable steps to ensure that overseas recipients handle your data in line with Australian privacy standards.

7. Access & Correction

You may request access to, or correction of, the information we hold about you. Please contact us using the details below.

8. Cookies & Analytics

Our website may use cookies and analytics tools. These help us understand user behaviour and improve performance. You can disable cookies in your browser settings.

9. Your Rights Under GDPR (if you are in the EU/EEA)

If you are located in the European Union or European Economic Area, you have additional rights including:

• The right to access and receive a copy of your data
• The right to request correction or deletion of your data
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent at any time

To exercise these rights, please contact us (details below). If you are not satisfied with our response, you may lodge a complaint with your local supervisory authority.

10. Your Rights Under CCPA (if you are in California)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect and how we use it
• The right to request deletion of your personal information (subject to legal exemptions)
• The right to opt-out of the sale of your information (note: we do not sell data)
• The right to non-discrimination for exercising your rights

Requests can be made by contacting us (details below).

11. Changes to This Policy

We may update this Privacy Policy. Updates will be published on our website with the “last updated” date.

12. Contact Us

If you have questions, concerns, or wish to exercise your rights, please contact us:

Macrano Pty Ltd

Level 24, 91 King William Street, Adelaide SA 5000

jruddick@macrano.com

+61 (0)434 273 375